Shipping Policy

Order Processing

Orders placed through elnovaire.com are typically processed within 1-3 business days after payment and order details have been successfully verified. Processing time is separate from delivery time and may be extended during holidays, promotional periods, or periods of unusually high order volume. If a materially longer processing time applies, it will be disclosed before purchase or communicated to the customer.

Personalized, engraved, resized, made-to-order, or specially prepared jewelry may require an additional 2-5 business days before shipment where applicable. Any materially different product-specific production time will be disclosed on the product page or before purchase.

Estimated Delivery Times

Unless a different delivery range is clearly displayed at checkout, standard delivery is estimated at 7-12 business days after dispatch. Delivery estimates may vary by destination, selected shipping service, product availability, customs procedures, and carrier operations.

All delivery timeframes are estimates only and do not represent guaranteed arrival dates. Customs inspections, local delivery conditions, and other circumstances outside our control may affect delivery.

Shipping Methods, Costs, and Delivery Estimates

Available shipping services and applicable charges are calculated based on the delivery destination, package details, and shipping option selected at checkout.

Shipping charges and estimated delivery ranges will be displayed before payment is completed. Certain methods may not be available in every country or region.

Fulfillment and Shipping Origin

Orders may be fulfilled from facilities operated by us or by our fulfillment partners, depending on product availability and the delivery destination. The shipping origin may vary between orders and may be outside the customer's country or region. We do not represent that all orders are shipped from a local warehouse.

Tracking Information

When tracking becomes available, Elnovaire will send a shipping confirmation to the email address provided with the order.

Please allow time for the carrier to activate and update the tracking record. Tracking scans may be delayed or limited while a package is in transit.

Delivery Delays

Orders may be delayed by carrier disruptions, severe weather, customs processing, public holidays, remote delivery locations, transportation restrictions, or other events beyond our reasonable control.

We will provide available shipping information and reasonable assistance when a delay occurs. Although carrier schedules and estimated delivery dates cannot be guaranteed, transferring a package to a carrier does not eliminate our responsibility to review legitimate delivery concerns and provide an appropriate resolution where required by this policy or applicable law.

Customer-Provided Delivery Information

Customers are responsible for entering a complete and accurate recipient name, shipping address, telephone number, and other required delivery information during checkout.

If you notice an error, contact service@elnovaire.com immediately. Address changes cannot be guaranteed after processing or shipment preparation has started.

Additional shipping charges may apply if a package is returned, redirected, or reshipped because of incorrect or incomplete information supplied with the order.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the recipient's responsibility. Elnovaire does not determine or control fees assessed by customs authorities or local agencies.

Lost, Stolen, or Delivered Packages

If tracking has not updated for an extended period or your package appears to be lost, email service@elnovaire.com with your order number and tracking details. We will review the available records and, where appropriate, assist with a carrier investigation.

If tracking shows that an order has been delivered but you have not received it, first check the delivery location, mailbox, building reception, household members, and neighbors, then contact us. A claim will not be rejected solely because tracking shows "Delivered"; we will review the circumstances and available evidence.

Any investigation or resolution will depend on the circumstances, available tracking records, delivery evidence, and carrier procedures. Where a package is confirmed lost or delivery cannot reasonably be substantiated, we will provide an appropriate replacement, refund, or other solution in accordance with applicable law and the circumstances of the order.

Split Shipments

Jewelry and accessories from the same order may occasionally be shipped in separate packages due to product availability or fulfillment arrangements.

Separate packages may have different tracking numbers and arrive on different dates. Additional shipping charges will not be applied solely because an order is divided into multiple shipments unless otherwise disclosed before checkout.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact Elnovaire at service@elnovaire.com