Return & Refund Policy

Return Period

Customers may request a return within 30 calendar days of the confirmed delivery date.

Before returning any item, please contact Elnovaire at service@elnovaire.com to obtain return authorization and the correct return instructions. Returns sent without prior approval may not be accepted or processed.

Once a return request has been approved, the item must be shipped within the timeframe specified in our return instructions.

Return Conditions

To qualify for a return, jewelry must be in its original condition: unworn, unused, unaltered, and free from scratches, stains, odors, cosmetic residue, or other signs of wear.

All original components must be included, including jewelry boxes, pouches, tags, certificates, care cards, complimentary accessories, and promotional gifts supplied with the order.

Items with removed security tags, damaged packaging, missing components, or signs of use may be refused or subject to a reasonable reduction in the refund amount where permitted by applicable law.

Proof of purchase or a valid order number is required for every return.

Non-Returnable Items

For hygiene, personalization, and product-integrity reasons, certain items cannot be returned unless they arrive damaged, defective, or incorrect.

Non-returnable products may include:

• Earrings and other pierced jewelry after the hygiene seal or protective packaging has been opened or removed
• Personalized, engraved, monogrammed, resized, or made-to-order jewelry
• Gift cards
• Final-sale or clearance items specifically marked as non-returnable
• Jewelry altered or repaired by a third party
• Items showing damage caused by misuse, improper storage, accidental impact, or exposure to chemicals, perfumes, cosmetics, moisture, or unsuitable cleaning products

Any product-specific return restrictions will be displayed on the relevant product page or communicated before purchase. These exclusions do not affect any rights available under applicable consumer law.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your jewelry promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible, preferably within 7 calendar days after delivery, at service@elnovaire.com. Reporting an issue after 7 days does not limit any rights that cannot lawfully be excluded.

Please include your order number, a description of the issue, and clear photographs or videos showing:

• The jewelry and the reported issue
• The original packaging
• The shipping label
• Any missing or damaged components

After reviewing the information provided, Elnovaire will provide an appropriate replacement, repair, refund, or return solution at no additional cost to the customer where the item is confirmed to be damaged, defective, incorrect, incomplete, or materially different from its product description.

Normal variations in color, texture, stone pattern, plating tone, or handcrafted details may occur and are not necessarily considered defects. Slight differences caused by lighting, screen settings, or photography may also occur.

Return Shipping

Customers are generally responsible for return shipping costs when returning an eligible item due to a change of mind, incorrect size selection, or personal preference.

If Elnovaire confirms that an item was damaged, defective, incomplete, sent incorrectly, or materially different from its product description, we will provide return instructions and cover reasonable return shipping costs or provide a prepaid return method where available.

For preference-based returns arranged by the customer, we strongly recommend using a trackable and insured shipping service, particularly for higher-value jewelry. Responsibility for a return arranged or prepaid by Elnovaire will be handled in accordance with the return instructions we provide and applicable law.

Original delivery charges, customs duties, taxes, and handling fees are non-refundable unless required by applicable law or the return results from an error by Elnovaire.

Please do not return merchandise to the sender address shown on the original parcel unless specifically instructed to do so.

Refunds

Once a returned item has been received, it will be inspected to confirm that it meets the conditions stated in this policy.

After a returned item has been received, we will inspect it and generally initiate any approved refund to the original payment method within 5 business days. Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Shipping fees, customs charges, and other non-product costs are not normally refundable unless required by law or otherwise confirmed by Elnovaire.

Where permitted by applicable law, Elnovaire may reduce or decline a refund if the returned jewelry shows signs of wear, alteration, damage, missing parts, or improper handling.

Exchanges

Exchange requests are subject to product availability. Due to limited jewelry inventory and variations in styles, sizes, finishes, and colors, a direct replacement cannot always be guaranteed.

Where a direct exchange is unavailable, customers may return an eligible item for a refund and place a new order for the preferred product after the return request has been approved.

Any price difference between the original item and the replacement item must be paid or refunded as applicable.

Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed by contacting service@elnovaire.com.

We will make reasonable efforts to accommodate the request, but a change or cancellation cannot be guaranteed once an order has entered processing, packaging, customization or production, or shipment preparation.

Personalized, engraved, resized, or made-to-order jewelry cannot normally be canceled after production or customization has begun.

Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery, subject to the eligibility requirements of this policy. If a cancellation is approved before shipment, we will generally initiate the refund to the original payment method within 5 business days after confirming the cancellation; the payment provider may require additional posting time.

Contact Us

For questions concerning returns, exchanges, refunds, damaged items, or order cancellations, please contact:

Elnovaire
service@elnovaire.com