Privacy Policy
Overview
This Privacy Policy describes how Sichuan Tianyi Shengbang Network Technology Co., Ltd., doing business as Elnovaire, collects, uses, discloses, and safeguards personal information when you visit elnovaire.com, purchase jewelry or accessories, communicate with us, or otherwise use our online services.
By accessing or using our website, you acknowledge the information practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our store. It may include your name, email address, telephone number, billing and shipping addresses, account details, order history, jewelry preferences, product selections, payment and transaction information, and communications with our customer support team.
We may also automatically receive certain technical information, including your IP address, browser type, device identifiers, approximate location, pages viewed, referring website, and interactions with our store. This information may be collected through cookies, pixels, and similar technologies.
How We Use Information
We use personal information to operate and improve elnovaire.com, process payments, confirm and fulfill jewelry orders, arrange delivery, provide tracking information, manage returns and refunds, respond to customer inquiries, and maintain transaction records.
We may also use information to personalize your shopping experience, recommend relevant jewelry, measure website performance, detect fraudulent or unauthorized activity, protect our legal rights, comply with applicable obligations, and send promotional communications where permitted by law.
How We Share Information
We may share personal information with trusted service providers that support our business, including payment processors, website and hosting providers, fulfillment partners, shipping carriers, customer service platforms, analytics providers, advertising partners, fraud-prevention services, and professional advisers.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our policies, protect customers or our business, or complete a merger, acquisition, financing, restructuring, or transfer of business assets.
We do not authorize service providers to use personal information for purposes unrelated to the services they perform for Elnovaire.
Cookies and Similar Technologies
Elnovaire and its service providers may use cookies, pixels, tags, and related technologies to maintain essential website functions, remember shopping-cart contents and preferences, understand how visitors use our store, improve website performance, prevent fraud, and evaluate marketing effectiveness.
You may manage certain cookies through your browser settings or through any privacy controls made available on elnovaire.com. Disabling certain cookies may affect the functionality or availability of parts of the website.
Data Retention and Security
We retain personal information for only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including completing transactions, providing customer support, maintaining required business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to restrict or object to certain processing, withdraw consent, request data portability, or opt out of certain marketing or advertising activities.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message. You may also submit a privacy request by contacting service@elnovaire.com. We may request additional information to verify your identity before completing your request.
Children's Privacy
elnovaire.com is intended for a general audience and is not directed toward children. We do not knowingly collect personal information from children under the minimum age established by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
International Processing
Because Elnovaire serves customers in different countries and regions, personal information may be transferred to, processed in, or stored outside the country where you reside.
Where required by applicable law, we use appropriate contractual, technical, or organizational safeguards designed to protect personal information during international transfers.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. Any revised version will be published on elnovaire.com with an updated effective date.
Your continued use of the website following an update will be subject to the revised Privacy Policy to the extent permitted by applicable law.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Elnovaire at service@elnovaire.com.
Legal Entity: Sichuan Tianyi Shengbang Network Technology Co., Ltd.
Registered Address: Room 1, 6th Floor, Building 10, No. 399, West Section of Fucheng Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China.