About Us

Welcome to Elnovaire, an online jewelry store offering thoughtfully selected jewelry and accessories designed to celebrate love, freedom, individuality, and personal style.

Elnovaire and elnovaire.com are owned and operated by Sichuan Tianyi Shengbang Network Technology Co., Ltd. The company is responsible for product sales, order processing, fulfillment, customer support, returns, refunds, and other transactions conducted through elnovaire.com.

We are committed to providing clear product information, secure checkout, a straightforward shopping experience, and responsive customer support.

Our customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.

Legal Company Name:
Sichuan Tianyi Shengbang Network Technology Co., Ltd.

Business Address:
Room 1, 6th Floor, Building 10, No. 399, West Section of Fucheng Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China.

Customer Support Email:
service@elnovaire.com

Please review our Return & Refund Policy and contact us before returning an item. Our customer support team will review your request and provide the applicable return instructions and return address for your order.

When contacting us about an existing purchase, please include your order number and the email address used at checkout so we can locate your order and assist you efficiently.

We aim to respond to all customer inquiries within 1–2 business days.