Contact Us

Need assistance with a product or an existing order? The Elnovaire customer support team can help with jewelry details, sizing questions, order updates, shipping, returns, payments, privacy requests, and other store-related matters.

Elnovaire is owned and operated by Sichuan Tianyi Shengbang Network Technology Co., Ltd. The company is responsible for product sales, order fulfillment, customer support, returns, refunds, and other transactions completed through elnovaire.com.

Legal Entity: Sichuan Tianyi Shengbang Network Technology Co., Ltd.

Registered Address: Room 1, 6th Floor, Building 10, No. 399, West Section of Fucheng Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Sichuan Province, China.

Email: service@elnovaire.com

When contacting us about an existing purchase, please provide your order number and the email address used at checkout so our team can locate your order and respond efficiently.

If your jewelry arrives damaged, defective, incomplete, or incorrect, please include clear photographs or videos of the item, its packaging, and the shipping label.

Please contact us before returning any item. Our team will review your request and provide the applicable return instructions and correct return address. The registered address above may not be used as a return address unless confirmed by our customer support team.

We aim to respond to customer inquiries within 1–2 business days. Matters involving carriers, payment providers, order investigations, or privacy requests may require additional processing time.